Mr Eric Roberts managing director at Pellonautocentre says,"been in Motor Codes for us has increased our credibility, and improved our goals and quality of service", Erics garage is part of the Unipart retail garage scheme, also they are Tesco/Black circle service centre with all the benefits that this can bring to customers from been in such organisations.
"Motor Codes, are the government-backed, self-regulatory body for the garage industry, and is set to raise the bar for customer satisfaction in 2011 and increase credibility for subscribing garages, through top-level links to government motoring departments".
2011 sees the beginning of a new 'tough but fair' period for Motor Codes under the direction of the newly appointed Chairman of the Motor Codes advisory body, ICAP (Independent Compliance and Assessment Panel). Ron Gainsford, Chief Executive of the Trading Standards Institute, will intensify the monitoring of each Code of practice concentrating efforts on the growth of the Service and Repair Code. His role will become increasingly important, to ensure subscriber standards continue to be met and maintained, while only the best garages qualify and are promoted to a higher standard for motorists.
Internally, Motor Codes has announced the appointment of Chris Mason to Managing Director and he points out that the increasing support of Motor Codes is good news for motorists, "There is now a Motor Codes garage in every major town and city of the UK, which means better standards and peace of mind for motorists. We have extended our motorist advice centre, offering a free, independent advice and conciliation service, maintaining the motorists satisfaction levels and greatly reducing potential disputes for between a garage and their customers."
A very important part of the 2011 activity is the introduction of the annual “Golden Garages” competition. Launching on 10 January, it will profile the UK's top 50 service and repair centres, looking for examples of “best practice”,either locally and nationally. The competition will conclude every April each year, when the UK's “Golden Garage”competition winner will be revealed.
For further information on Motor Codes and full details of subscriber benefits, visit
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